In the ever-evolving landscape of plumbing distribution, the need for efficient and innovative delivery solutions has never been more critical. Quadient, with 100 years of industry excellence, is redefining the way distributors handle order pickups and returns with its state-of-the-art Parcel Pending by Quadient smart locker solutions. Here’s how the company is driving meaningful connections and setting new standards in the distribution industry.
The Ultimate Pickup Solution
Quadient first introduced intelligent lockers nine years ago to handle package deliveries on university campuses and multifamily communities. Since then, the company has expanded its reach across distributors, retail locations and beyond, constantly evolving its technology to meet the changing needs of clients. Quadient currently has 12,000 smart lockers in the United States and Canada and 20,800 globally.
Understanding the critical nature of timely and efficient order pickup, Quadient’s smart lockers are designed to provide a seamless experience for both distributors and customers:
24/7 Self-Service Access: The lockers offer round-the-clock access, ensuring that customers can retrieve their orders at any time, even outside of store hours. This flexibility enhances convenience and reduces the need for staff intervention, allowing store associates to focus on more critical tasks.
Enhanced Staff Efficiency: With Parcel Pending by Quadient lockers, the entire order pickup process is streamlined. Store associates only need to interact with the locker system once, eliminating redundant steps and reducing their workload. This efficiency is reflected in the high satisfaction rates of contractors, who appreciate the ease and speed of the system.
Boosted Customer Loyalty: A smooth and hassle-free pickup experience significantly boosts customer satisfaction. The lockers make it easy for customers to collect their orders without dealing with long queues or store hour restrictions, fostering increased loyalty and repeat business.
Seamless Integration: Quadient’s technology integrates effortlessly with your existing systems through advanced APIs. This integration supports real-time notifications and efficient order tracking, keeping customers informed about their deliveries every step of the way.
Tailored Solutions for Diverse Needs
Quadient is the only provider offering such a diverse range of compartment sizes, including large and extra-large lockers for water heaters and tall lockers for pipes. The company’s commitment to innovation means it is continually evolving its technology to meet the unique demands of clients.
SOC 2 Certified
Taking data security seriously, Quadient is SOC 2 certified, affirming its commitment to safeguarding sensitive information. This certification demonstrates the company’s adherence to rigorous data protection and management standards.
The Competitive Edge
By adopting Parcel Pending by Quadient smart lockers, distributors gain several competitive advantages:
Maximized Capacity: The company offers solutions for placing multiple orders in one locker or dividing a large order among multiple lockers, optimizing space and efficiency.
Advanced Technology: The lockers feature cutting-edge software to support order management and security, including integration with DDI, Eclipse and many other systems.
Robust Support: Quadient’s customer success managers provide regular updates and quarterly reviews, ensuring the success of the locker system and addressing any issues promptly.
Pilot Programs and Custom Solutions
Quadient understands that each distributor’s needs are unique. That’s why it offers flexible pilot programs and customized solutions to address specific requirements. For IMARK members, the company provides a subscription-based model with no upfront fees, integrating hardware and software into a single fee. This approach minimizes risk and ensures a smooth implementation process.
Contact Us
Ready to transform your distribution operations? Contact Joe Barbagallo directly at 336-908-3571 or via email at j.barbagallo@quadient.com to learn more about how Quadient can enhance your order pickup experience.
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Join the ranks of forward-thinking distributors who are revolutionizing their operations with these smart locker solutions. Let Quadient help you create a better customer experience, boost efficiency and drive growth with its innovative technology.
By leveraging advanced smart lockers, you can stay ahead in the competitive distribution landscape, offering unparalleled convenience and efficiency to your contractors while maximizing operational effectiveness.
To discover more and request a quote, visit quadient.com
Jennifer Kohlhepp
Jennifer Kohlhepp is the managing editor of IMARK Today and has more than 20 years of experience developing award-winning content for various platforms. Reach her at jkohlhepp@cmasolutions.com.