Late payments can be a significant pain point for plumbing distributors, affecting cash flow, productivity and ultimately, the long-term success of the business. This is where ezyCollect, a leading accounts receivable automation solution, can make a transformative difference.

Born out of necessity, ezyCollect was created by AJ Singh and Raj Kuckreja, who faced the overwhelming challenge of late payments in their own distribution business. As Singh worked to manage a family-run medical supply company, he found himself fighting a never-ending battle with overdue invoices. The company was growing, but cash flow issues were a constant struggle, and hiring staff to manage collections was simply not sustainable.

“After experiencing the frustration and stress of late payments in my own wholesale business and seeing the impact on cash flow, I created ezyCollect,” Singh said. “Our solution integrates with popular accounting systems to automate manual collection and payment workflows while preserving crucial customer relationships. My objective is to help businesses take back control of their cash flow, reduce the stress of chasing payments, and build healthier, more sustainable operations.”

Teaming up with Kuckreja, a chartered accountant, Singh sought to solve the cash flow crisis that many businesses, including plumbing distributors, face. They started building the software that would eventually become ezyCollect. With their combined expertise, they designed a solution to automate the debt collection process, helping businesses regain control over their cash flow.

The Challenge for Plumbing Distributors

Plumbing distributors often juggle multiple responsibilities—from managing inventory and supply chains to coordinating with plumbers and contractors. Among the most timeconsuming and stressful tasks is managing accounts receivable. For many, it can be difficult to stay on top of late payments, particularly with large customer bases, frequent orders and ongoing project demands. This often leads to wasted time, strained customer relationships and cash flow gaps that can threaten the stability of the business.

Traditional methods of chasing overdue invoices—through phone calls, emails and manual follow-ups— are not only time-consuming but also inefficient. Without a streamlined solution, plumbing distributors may find themselves spending valuable time handling overdue accounts instead of focusing on growth or customer service.

The ezyCollect Solution

ezyCollect addresses these challenges by automating the accounts receivable process, which ultimately saves plumbing distributors time and resources while improving cash flow.

The platform integrates seamlessly with popular accounting software, such as Xero and QuickBooks, allowing for the automation of manual collection tasks, including sending reminders, chasing overdue payments, and managing customer communication.

For example, plumbing distributors can set up automated reminders to be sent at key stages of the payment cycle— whether it’s before an invoice is due, as the payment deadline approaches or after it has passed. By reducing the need for manual follow-ups, businesses can ensure that no overdue accounts are overlooked. Importantly, these automated reminders contain all necessary invoice details, which eliminates confusion and reduces the need for phone calls.

With ezyCollect, plumbing distributors can accelerate their cash flow by receiving payments faster and more efficiently. The platform’s integration with online payment systems means that customers can pay invoices 24/7, regardless of office hours. A simple “Pay Now” button on reminder emails allows customers to settle accounts instantly, which is particularly useful when managing large volumes of transactions.

Additionally, ezyCollect offers a “Pay by Instalments” option for creditworthy customers, enabling them to settle invoices in manageable payments. This flexibility helps distributors maintain positive relationships with customers while ensuring they receive full payment.

The Impact: Real-World Results

Take, for example, CW Systems Pty Ltd, an Australian distributor of blinds and shutters. Since integrating ezyCollect with their NetSuite system, CW Systems has seen dramatic improvements in its accounts receivable process. By automating payment reminders and communication, the company has reduced the time spent on manual collection calls and email follow-ups.

In just three months, CW Systems saw a 20% reduction in Days Sales Outstanding (DSO), meaning they were able to collect payments faster. Automated reminders also ensured they could reach more customers with overdue invoices, reducing the number of overdue accounts. Importantly, the flexibility of online payments meant customers could pay at their convenience, resulting in fewer late payments and a more reliable cash flow.

For plumbing distributors, the benefits are clear: ezyCollect delivers more working capital, enhanced AR visibility and significant time savings. By automating the accounts receivable process, plumbing distributors can focus on what matters most—serving their customers and growing their business.

Key Benefits of ezyCollect for Plumbing Distributors:

Improved Cash Flow: Faster payments and reduced DSO help boost working capital.

Online Payment Options: Customers can pay invoices 24/7, increasing the likelihood of on-time payments. Time Savings: Automate collection tasks and reduce the need for manual follow-ups.

Better Customer Relationships: With automated reminders and easy payment options, customer satisfaction remains high.

Greater AR Visibility: Instant access to overdue accounts and payment data enables better decision-making.

With ezyCollect, plumbing distributors can take control of their cash flow, reduce the stress of chasing payments and create a more efficient and sustainable business.

For more information, visit ezycollect.io/.